Last updated: 30 January 2026
1. Object of sale.
When ordering any goods on our website www.interkul.net, as a Customer you conclude a purchase/sale agreement with Interkul Krystyna Kulwikowska, ul. Marusarzówny 2/16 , 84-300 Lębork, Polish Tax Id numbers: NIP 841-125-58-52 and REGON: 365641503, hereinafter referred to as the Seller, and you accept the following Terms and Conditions.
The Seller undertakes to place descriptions of the goods sold according to their actual state of affairs. Goods sold on www.interkul.net can be used or new, but they are always technically functional. Used goods may bear visual traces of use.
The Seller shall include in the description of the item a sample photo of an offered item, but in most cases the Customer shall receive a different item than the one shown in the photo.
The Seller undertakes not to send goods with hidden defects, if the Seller is aware of their existence.
In order to order any item available at www.interkul.net, the Customer should first of all read its description, then add it to the basket, provide his name, surname, correct shipping address, current phone number, email address and password to his account, which will be set up after placing the order. Then, the Customer shall choose the shipping method and pay for the order.
2. Payments.
After placing an order the Customer is obliged to pay for it. The Seller accepts only payments in advance, i.e. before the goods are sent to the Customer and does not offer a cash on delivery fee option. The Customer should pay both for the ordered goods and for the selected method of shipment.
The prices given in the item descriptions are gross prices and include 23% VAT.
The Buyer has a choice of several ways to pay for the order: credit card, via Paypal or coinpayment systems.
On request, the Customer can receive a VAT invoice, which will be delivered to the email address provided by the Customer in pdf format. The VAT invoice will be delivered to the customer within 14 days after full payment of the order, but no later than the 10th day of the following month.
If the Customer does not pay the order within 7 days from the date of its placement, the Seller shall cancel the order.
3. Delivery
When placing an order, the Customer may choose one of several delivery options of the ordered goods: Polish Post letter, Global Express, Polish Post economic parcel or Polish Post priority parcel.
Price list and details of delivery options are available at https://www.interkul.net/en/content/1-delivery.
The Seller undertakes to secure the parcels in the best possible way so that they reach the Customer in the best possible intact condition.
The Seller undertakes to send the order within 5 working days from the day on which the order was paid by the Customer.
Parcels not collected by the Customer, and which return to the Seller, can be re-shipped if the Customer pays the cost of their delivery again.
The basis for determining whether the parcel has been delivered or not is monitoring the parcels, delivered by the selected courier company, i.e. Polish Post.
If the Customer suspects that the delivered parcel has been damaged during transport, he should take photos of it before opening it, and report this fact to both the Seller and the courier company.
4. Product returns
The right to withdraw from the contract is only for private persons, but not for companies purchasing goods that require a VAT invoice.
The Customer has the right to withdraw from the contract up to 15 days from the moment of receiving the ordered item, i.e. usually from the moment of delivery of the item by the courier company. The date of delivery of the ordered item can be checked in the shipment monitoring system provided by the selected courier company.
The Customer should inform the Seller about the withdrawal from the agreement in an electronic form at shop@interkul.net and attach a completed return form, available for download at https://www.interkul.net/returns.pdf or https://www.interkul.net/returns.doc.
The Customer should send back the returned item, within the next 14 days, at his own expense, to the address: Interkul Krystyna Kulwikowska, ul. Marusarzówny 2/16, 84-300 Lębork, Poland.
The Customer is responsible for the reduced value of the returned goods, resulting from their improper use.
5. Complaint.
The customer has the right to lodge a complaint about the goods under the implied warranty. In case of detecting defects in the goods sold, the Customer should send the defective goods back to the address: Interkul Krystyna Kulwikowska, ul. Marusarzówny 2/16, 84-300 Lębork, Poland.
If the Seller accepts the complaint, the Customer will be sent back another, functional product or the payment and shipping costs will be returned to him. If the complaint is rejected, i.e. if the Seller determines that the goods have been destroyed or damaged by the Customer, the Customer is not entitled to either have the goods replaced or the payment returned.
In case the goods returned under the complaint are fully functional, the Seller shall treat such a return as a withdrawal from the contract by the Customer.
The Seller is obliged to respond to the complaint within 14 days from the date of delivery of the claimed goods by the Customer.
6. Privacy Policy.
The Customer fully accepts the Seller's Privacy Policy, the full content of which can be found on https://www.interkul.net/en/content/6-privacy-policy.
7. Changes to the Terms and Conditions.
The Seller reserves the right to amend these Terms and Conditions. The Customer will be informed about the planned change of the Terms and Conditions 7 days in advance, via e-mail, sent to the address provided for the creation of the Customer's account. If the Customer does not accept the new Terms and Conditions, he is obliged to stop using and placing orders on the www.interkul.net website.